Helpdesk / Complaint Management (IVR)

  • Earn by referring iSocietyManager to your society/complex

Helpdesk / Complaint Management (IVR)

Manage your complaints like never before! IVR enabled

  • Complaint get automatically assigned to the Staff based on slots and open complaints, Staff Leaves/ Work Slots configurable.
  • Customer can raise complaint 24*7 through Web, Mobile App and IVR (Interactive Voice Response)
  • Management can track their Staff Performance and take better decisions.
  • Complaint Escalation Levels to keep track of escalations.
  • Complaint Reporting Analytics , Graphs and Charts.
  • Automatic Job Cards and OTP for Complaint logging by staff.