How to raise support ticket in iSocietyManager?

Our intent is to provide the services and system to fulfill your need. But sometimes there is query or support need. As a user, you can raise any helpdesk or support ticket.

The steps are:

  • Login in iSocietyManager with Facility Admin user id. Click on Log Ticket Icon in the header bar.

log support ticket, log help desk ticket

  • Select the category of support or help required and then subcategory of that. Add the description.
    • You will get an auto-email on the communication detail.
    • You can add/edit communication details for your site.

log support ticket, log helpdesk ticket

 

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